Sales & Customer Support Executive - UAS/UAV/Drones vacancy in Surrey (021lw)
Location: | Surrey |
Region: | London and South East |
Salary: | £30,000.00 - £40,000.00 + benefits |
Vacancy type: | Permanent |
Sectors: | Aviation, Sales, Space Technology |
Placed by: | Ex-Mil Recruitment |
Our client is at the forefront of research, design and development of next generation UAS/UAV systems for the defence, public safety & industrial sectors. Their mission is to develop autonomous / semi-autonomous, highly capable, and best in class UAV solutions.
They design and manufacture aircraft, ground control systems, camera/additional payloads and software. Their customer base has grown 500% in the last 12 months and includes police forces, the military, fire services and search & rescue teams as well as infrastructure inspection companies.
Job Overview
The Sales & Customer Support Executive’s goal will be to support the Sales and Production Teams to ensure that all customer enquiries and issues are dealt with in a timely and efficient manner whilst establishing and maintaining customer relationships. If you’re looking for a role in which you will be able to contribute innovative ideas, learn from a dynamic and experienced team, and be challenged on a daily basis, then this is the job for you!
Our client are looking for a highly motivated individual who can think creatively, independently identify areas for improvement, tackle potential barriers to progress and propose solutions. The successful candidate will be responsible, thorough, and accountable with a sharp eye for detail.
Salary negotiable, depending on experience and achievements.
Key Responsibilities
Customer Communication
Receiving calls to the company and capturing inbound website enquiries
○ Proactively providing technical information and resolving issues
○ Providing customers with information regarding warranties and Service Level Agreements (SLAs)
○ Making calls to customers to proactively help them to get the most out of their Evolve Dynamics products
Customer service and support
Internal liaison to schedule maintenance work and acting on behalf of the customer to resolve issues
○ Arranging annual services and inspections of customer aircraft
○ Maintaining an accurate record of customer product locations, stakeholders, service history and products held
Arranging sales meetings with customers
Supporting the Business Development team - meetings, travel, documentation and NDAs
Other tasks that are required to contribute to the Head Office team - supporting visits, product dispatch documentation etc
Competencies Required:
A high standard of computer literacy, ideally confident with Google Workspace
Confident, approachable and reliable individual with the ability to build credibility and trust within the organisation
Excellent verbal and written communication skills
Prior experience of working in a customer facing environment (ideally B2B, external customers/contractors)
Thrives under pressure and excels working in a fast-paced environment
Strong organisational skills
A problem solver who is able spot and drive areas for improvement
Ability to multitask and prioritise effectively.
Desirable:
Experience of working in a sales support, project support or PA role would be advantageous.
Confident using CRM / ERM systems
Experience working for, or liaising with, customers in the government or defence sectors
Project management
If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, by email to [email protected]
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Testimonials
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.
Michael H
Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
Martin Lloyd
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
J Walker
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
Stephen Farrer, Geotechnical Engineering Limited
Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
Michelle Waterson, Bartech Marine Engineering